FAQ

1. Do your caramels really melt in your mouth?

Oh yes—they melt smoother than a love song in a rom-com. Our caramels are slow-cooked in small batches until they reach that dreamy, buttery perfection. One bite, and you'll understand.

2. Are your baked goods made fresh daily?

Fresh? Honey, we wake up earlier than your alarm clock to make that happen. Everything from cookies to cakes is baked with love (and a little caffeine) the very same day.

3. What’s so special about your caramel apples?

Imagine your favorite crisp apple, hand-dipped in gooey caramel, and then rolled in pure joy (and maybe pecans, sprinkles, or chocolate drizzle). It’s not just an apple—it’s an event.

4. Do you offer gluten-free or vegan options?

Yes! While not our entire menu, we do offer select treats for our gluten-free and plant-loving friends. Look for the 🌱 symbol—or ask us directly and we’ll help you find your match.

5. Can I order in bulk for a party or event?

Absolutely! Whether it's a wedding, birthday bash, or a Tuesday that needs cheering up—we offer bulk and custom orders. Send us a message to coordinate this!

6. How does pickup work?

Choose local pickup at checkout, and we’ll have your goodies boxed, bagged, and ready at our bakery window. No shipping fees, no drama—just grab and go!

7. Do you ship your treats?

Some of them, yes! Our caramels are travel champs, and we ship them nationwide. Baked goods and caramel apples are more delicate and currently available for local pickup only (we’re sweet—but not psychic about weather delays).

8. How should I store my treats?

Caramels: Keep them cool, dry, and hidden from roommates.
Baked goods: Best enjoyed fresh, but they’ll last a few days in an airtight container.
Caramel apples: Refrigerate and eat within 3 days (if you can wait that long).

9. Help! My order is wrong/missing/lonely.

Oh no! That’s not how we roll. Email us at mauimelts2021@yahoo.com or use the contact form—we’ll make it right faster than you can say "fudge brownie."